Return Policy – No Brand Items

Thank you for choosing No Brand Items (nobranditems.com). We want you to love every product you bring into your home. However, we also understand that sometimes an item simply does not work for you—perhaps the size is not quite right, the color feels different in your space, or you have changed your mind. This Return Policy explains how to return items, what is eligible, and what to expect. Please read it carefully before initiating a return.

Our Promise to You

At No Brand Items, we believe in honest, simple transactions. We do not hide behind fine print or make returns unnecessarily difficult. If you are not completely satisfied with your purchase for any reason, we will do our fair best to help. Our goal is to make the return process as straightforward and stress‑free as the products we sell.

Time Window for Returns

Unless otherwise stated on the product page, you have 30 calendar days from the date you receive your order to initiate a return. Returns requested after this period will generally not be accepted, though we may make rare exceptions for verified manufacturing defects. The 30‑day window applies to all eligible items.

What Items Can Be Returned?

Most items sold on nobranditems.com can be returned, subject to the conditions below.

Eligible for return:

• Unused, unwashed, unaltered products
• Products in their original condition (no stains, tears, scratches, or odors)
• Products returned in their original packaging, including any boxes, bags, or inserts that came with the item
• All original tags, labels, or stickers still attached (if applicable)

Not eligible for return (non‑returnable items):

• Personal care items: Such as toothbrushes, combs, cotton products, or anything designed for direct contact with bodily fluids. For hygiene reasons, these cannot be returned once the outer seal or packaging is opened.
• Food or consumable goods: If we sell any edible items, opened or partially used packages cannot be returned.
• Downloadable or digital products: Including planners, templates, or guides delivered electronically.
• Final sale or clearance items: Any product explicitly marked as “final sale,” “as is,” “clearance,” or “non‑returnable” on its product page.
• Items damaged due to misuse: Products that have been dropped, washed incorrectly, exposed to extreme heat or chemicals, or otherwise used outside normal intended use.
• Custom or made‑to‑order items: Products that were specifically made or personalized for you.

If you are unsure whether an item is returnable, please check the product page before ordering. You can also contact us through our website before making a purchase.

Condition of Returned Items

We inspect all returned items. To qualify for a full refund (excluding any non‑refundable charges as described below), the item must be in resalable condition. This means:

• No visible wear, stains, scratches, or damage
• No pet hair, smoke smells, or other odors
• All original packaging intact (opening the outer box is fine, but you must keep and return any inner boxes, plastic sleeves, or instruction sheets that came with the product)
• For fabric items (such as simple apparel or pouches), they must not have been worn outside, washed, or altered. You may try them on at home but please do not remove tags.

Items that do not meet these conditions may be rejected, or we may offer a partial refund at our discretion. Rejected returns will be sent back to you at your expense, or disposed of if you do not arrange for return shipping.

How to Initiate a Return

To start a return, please follow these steps:

1. Visit nobranditems.com and log into your account. Go to “Order History” and locate the order containing the item you wish to return.
2. Click the “Request Return” button next to the relevant item.
3. Fill out the short form: tell us the reason for the return and whether you prefer a refund or an exchange (if exchanges are offered for that product).
4. Submit the request. You will receive an automated confirmation email within one hour.

If you checked out as a guest and do not have an account, please use the “Contact Us” form on our website. Provide your order number, the item(s) you wish to return, and the reason. We will reply with return instructions.

Once your return request is approved, you will receive an email with the return shipping address and any specific instructions (for example, how to pack fragile items). Please do not send any item back before receiving return approval. Unapproved returns may not be processed.

Return Shipping Costs

You are responsible for the cost of shipping the item back to us, except in cases where we made an error (such as sending the wrong product or a defective item). If the return is due to our error, we will provide a prepaid return label upon request.

For all other returns—including size issues, color dissatisfaction, or simply changing your mind—the return shipping cost is your responsibility. We recommend using a shipping method that provides tracking and insurance, as we cannot be responsible for items lost or damaged on their way back to us.

Refunds – How They Work

Once we receive your returned item and inspect it, we will process your refund within a reasonable timeframe (typically 5–7 business days). The refund will be issued to the original payment method used when placing the order.

Refund amounts:

• Full refund: For items returned in resalable condition. You will be refunded the full purchase price of the item(s).
• Partial refund: May be granted for items that show minor use or missing non‑essential packaging, or for returns received after 30 days but accepted as an exception.
• No refund: For items that are damaged, heavily used, missing major components, or non‑returnable as listed above.

Important notes about refunds:

• Original shipping fees paid at checkout (if any) are generally non‑refundable, unless the return is due to our error or a defective product.
• If you received free standard shipping on your order due to a promotion, and you return items that cause your order subtotal to fall below the free shipping threshold, we may deduct the original shipping cost from your refund.
• Refunds may take additional time to appear in your account depending on your bank or credit card issuer. Please allow up to 10 business days after we process the refund for the funds to be visible.

Exchanges

We do not offer direct exchanges for most products. If you need a different size, color, or alternative item, please return the original item for a refund (following the process above) and place a new order for the desired item. This is the fastest way to get the correct product, as it avoids delays while we wait for the original item to ship back and be inspected.

For the rare exceptions (such as receiving a defective or incorrect item), we may offer a direct exchange. This will be handled on a case‑by‑case basis through our customer service team.

Defective or Incorrect Items

We take quality seriously. If you receive an item that is defective (manufacturing flaw, not damage from shipping) or incorrect (wrong product or wrong size compared to your order), please contact us within 14 calendar days of delivery. Include:

• Your order number
• A clear photo or short video showing the defect or the incorrect item
• A brief description of the issue

We will review your case quickly. If we confirm that the item is indeed defective or incorrect, we will cover the return shipping cost and provide a full refund or send a replacement (depending on your preference). We will also reimburse any reasonable return shipping fees you paid out of pocket, up to the standard shipping rate.

Please note: Minor variations in color, grain of wood, or texture of natural materials are not considered defects. These are inherent to authentic, natural products and part of their beauty.

International Returns

If you are returning an item from outside our primary market, please be aware that:

• You are responsible for all return shipping costs unless the return is due to our error.
• We strongly recommend using a trackable international shipping service.
• You are responsible for any customs fees, taxes, or duties charged on the return shipment. We will not accept packages sent “collect” or with unpaid customs fees.
• International returns typically take longer to reach us. Please allow up to 4 weeks from the date you ship for us to receive and process your return.

Restocking Fees

We do not charge restocking fees for returns of non‑defective items sent back in original condition. You will receive the full product price refund as described above.

Late or Missing Refunds

If you have returned an item and have not received your refund after 15 business days from the date we confirmed receipt, please first check your bank account or credit card statement again. Then contact your financial institution, as banks sometimes take additional time to post refunds.

If you have done both of these steps and still have not received your refund, please contact us through our website with your order number and return tracking number. We will investigate and resolve the issue.

Final Sale Items

Some products on nobranditems.com are marked as “final sale.” These items cannot be returned or exchanged for any reason except verified manufacturing defects. Final sale items are clearly labeled on their product page. Please read carefully before adding them to your cart.

Changes to This Return Policy

We may update this Return Policy from time to time to comply with legal requirements or improve clarity. The current version will always be posted on nobranditems.com. Your purchase is governed by the policy in effect at the time you placed the order.

Still Have Questions?

If anything in this Return Policy is unclear, or if you need help with a specific return situation, please visit nobranditems.com and use the contact form. We are real people who care about your satisfaction, and we will answer your questions as quickly and kindly as possible.

Thank you for being part of the No Brand Items community. We hope you love every product you receive, but if something does not work out, we are here to make it right—simply, fairly, and without unnecessary hassle.