Shipping Policy – No Brand Items
Thank you for shopping at No Brand Items (nobranditems.com). We want your experience to be as simple and transparent as the products we sell. This Shipping Policy explains everything you need to know about how we prepare, protect, and deliver your orders. Please read it carefully. By placing an order on our website, you agree to the terms below.
Our Shipping Philosophy
At No Brand Items, we believe that good design extends to every part of your experience—including how your purchase reaches you. We strive to ship orders carefully, efficiently, and with minimal environmental impact. We partner with reliable carriers to ensure that your items arrive in perfect condition, whether you are ordering a single pen or a set of storage boxes.
Order Processing Time
Once you place an order on nobranditems.com, we begin preparing it within our standard processing window. Business days are Monday through Friday, excluding public holidays observed by our fulfillment centers.
Please note the following:
- Orders placed on weekends or public holidays will begin processing on the next business day.
- During peak seasons (such as year‑end holidays or major sales events), processing may take slightly longer. We will post updates on our website if extended delays are expected.
- Some items, particularly those marked as “made to order” or “special collection,” may require additional processing time. This will be clearly stated on the product page.
You will receive a confirmation email once your order has been successfully processed and handed over to the carrier. That email will contain relevant tracking information.
Shipping Methods and Delivery Areas
We currently ship to addresses within the regions and countries listed on our website during checkout. If your location is not shown, we regret that we cannot deliver to you at this time. We are always evaluating ways to expand our shipping network.
For each order, we offer one or more shipping options at checkout. Options may include standard shipping and, where available, expedited shipping. The specific carriers and delivery timeframes vary by destination.
Domestic Shipping (Within Our Primary Market)
For orders shipped to addresses within our primary service area, we typically use trusted national or regional carriers. Estimated delivery times begin after the order has been processed and handed to the carrier, not from the order date.
Weather events, carrier delays, or other circumstances beyond our control may affect delivery times. We will do our best to inform you of any known delays.
International Shipping
For orders shipped outside of our primary market, we use international carriers or postal services. Delivery times vary significantly by destination and customs processing.
- Estimated international delivery: Typically 7 to 21 business days after processing, depending on the destination country.
- Some countries may offer expedited international options at checkout.
Important notes for international orders:
- The recipient is responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in the price you pay on nobranditems.com.
- Customs processing can delay delivery. We have no control over how long customs holds a package.
- We are required by law to declare the full value of the package on customs forms. We cannot mark items as “gifts” or lower the declared value.
- Some products may be restricted from shipping to certain countries due to local regulations. If we cannot ship a specific item to your address, we will notify you before processing your order.
Shipping Costs
Shipping costs are calculated at checkout based on several factors: the destination address, the total weight and dimensions of the items in your order, and the shipping method you select. The exact cost will be displayed clearly before you complete your purchase.
From time to time, we may offer free standard shipping promotions on orders that exceed a certain subtotal. These promotions apply only to standard shipping within our primary market, unless otherwise stated. Promotional terms will be announced on our website and applied automatically at checkout when eligible.
Order Tracking
Once your order has been processed and shipped, you will receive an automated email containing a tracking number and a link to the carrier’s tracking page. Please allow up to 24 hours after receiving the email for the tracking information to become active.
You can also track your order by logging into your account on nobranditems.com and viewing your order history. If you checked out as a guest and did not receive a tracking email within the expected timeframe, please use the contact form on our website for assistance.
Lost, Stolen, or Delayed Packages
We want you to receive your No Brand Items order safely. However, once a package has been handed over to the carrier, we are not responsible for delays caused by the carrier, lost packages, or stolen packages after delivery is confirmed by the carrier.
What you can do:
- Delayed packages: Check the tracking link first. If the status has not updated for more than 7 business days beyond the estimated delivery window, please contact us. We will open an inquiry with the carrier on your behalf.
- Lost packages: If the tracking shows “delivered” but you have not received your package, please check with neighbors, household members, or your local post office. If the package is confirmed lost by the carrier, we will work with you to file a claim. Replacement or refund will be determined based on the carrier’s investigation results.
- Stolen packages: We are not responsible for packages that are stolen after delivery confirmation. We recommend using a secure delivery location (such as a workplace address or a locker service) if theft is a concern in your area.
Incorrect or Incomplete Addresses
Please double‑check your shipping address before completing your order. We ship to the address you provide at checkout. If you realize that you entered an incorrect or incomplete address, contact us immediately. If the order has not yet been processed, we may be able to correct the address.
Once an order has been shipped, we cannot change the address. If the package is returned to us by the carrier due to an invalid address, we will contact you to arrange reshipment. Additional shipping charges will apply. If you do not wish to have the order reshipped, we may issue a refund for the product cost only, minus any original shipping fees that were not refunded by the carrier.
Damaged in Transit
We take great care in packaging your No Brand Items products. Each order is packed with appropriate cushioning and support to withstand normal shipping handling. However, accidents can happen.
If your package arrives visibly damaged:
- Take photos of the outer box and the damaged item(s) before opening or removing anything.
- Open the package carefully and inspect all items.
- Contact us within 7 calendar days of delivery, providing your order number and the photos.
We will review the damage and, if confirmed to be caused by shipping, arrange for a replacement or a refund for the affected item(s). Please do not throw away the original packaging until we have resolved your claim, as carriers may request it for inspection.
Split Shipments
If your order contains multiple items, they may occasionally ship from different fulfillment locations. In that case, your order may arrive in separate packages at different times. You will receive a separate tracking email for each shipment. You will not be charged additional shipping fees for split shipments beyond what was shown at checkout.
Undeliverable Packages
If a carrier is unable to deliver your package (for example, after multiple delivery attempts or because the address was incorrect), the package will be returned to us. Once we receive the returned package, we will contact you. You may choose to have the order reshipped (additional shipping charges will apply) or receive a refund for the product cost only. Original shipping fees are non‑refundable for undeliverable packages.
Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our shipping partners, operational processes, or legal requirements. The most current version will always be posted on nobranditems.com. We encourage you to review this page periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
Still Have Questions?
We understand that shipping can be complicated, especially for international orders or special circumstances. If anything in this policy is unclear, or if you need help with a specific order, please visit nobranditems.com and use our contact form. We will respond as quickly as possible.
Thank you for choosing No Brand Items. We appreciate your trust in us, and we will do our best to get your carefully chosen, beautifully simple products to your door as smoothly as possible.